Legal Information

Privacy Policy

At Flowers by Land, we respect your privacy and are committed to protecting the personal information you provide when using our website. This policy explains how we collect, use, and protect your data.

Information We Collect:

  • Personal information (e.g., name, email, phone number) you provide when contacting us or placing an order.

  • Payment information when purchasing products or services.

  • Usage data automatically collected when you visit our website (e.g., cookies, IP address).

How We Use Your Information:

  • To respond to inquiries and process orders.

  • To personalize your experience on our site and show you relevant products and services.

  • For marketing purposes, such as sending updates, promotions, or invitations to events (with your consent).

  • To improve our website and services based on customer feedback.

Data Security:
We take the protection of your data seriously and implement appropriate security measures to safeguard your personal information.

Third-Party Sharing:
We do not sell or share your personal information with third parties, except as necessary to fulfill your orders (e.g., payment processing, shipping) or comply with legal obligations.

For any questions regarding your data or to request data deletion, contact us at hey@firebrandfloriculture.com.

Terms and Conditions

Welcome to Flowers by Land. By accessing and using this website, you agree to comply with the following terms:

  • Ownership of Content: All images, designs, and text on this website are the intellectual property of Firebrand Floriculture and may not be copied, reproduced, or used without permission.

  • Order Process: By placing an order on our website, you agree to the terms of sale, including payment, delivery, and cancellation policies.

  • Limitation of Liability: Firebrand Floriculture is not liable for any damages resulting from the use or inability to use this website, or for any actions taken based on the information provided.

  • Payment Terms: Payments for all products and services must be made in full at the time of purchase, unless otherwise specified in a contract for larger events or custom designs.

Refund/Return Policy

We are committed to ensuring you are satisfied with your purchase. If you are not completely happy with your flowers or services, please contact us within 48 hours of delivery.

  • Custom Floral Arrangements: Due to the personalized nature of custom designs, we are unable to accept returns. However, if there’s an issue with the quality of the flowers, we will do our best to resolve the situation with a replacement or credit.

  • Workshops and Classes: Cancellations for workshops must be made at least 48 hours in advance to receive a full refund. After that, credits toward future workshops may be offered.

Shipping/Delivery Policy

We offer local delivery of floral arrangements within the Brookfield, IL area, up to 15 miles. Orders must be placed at least 24 hours in advance for guaranteed delivery.

  • Delivery Fees: Delivery is available within a 15-mile radius.

    • Free under 5 miles

    • $10 —> 5-10 miles

    • $15 —> 10-15 miles

  • Same-Day Delivery: Same-day delivery may be available, please email or call prior to order for confirmation.

  • Pick-Up Option: Customers may also choose to pick up their order from our studio during regular business hours with 24 hours notice.

Cancellation Policy (for Products/Services)

We understand that plans can change, and we will do our best to accommodate cancellations.

  • Floral Orders: Cancellations of floral orders are not accepted.

  • Workshops/Classes: For cancellations of workshops or classes, you must notify us at least 48 hours before the event to receive a refund or credit. Cancellations made after this period will result in forfeiture of the class fee.

Accessibility Statement

Flowers by Land is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to improve the accessibility of our website and to comply with relevant standards.

If you have difficulty accessing any part of our site, please contact us at hey@firebrandfloriculture.com, and we will assist you.

Copyright and Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Flowers by Land unless otherwise stated. Unauthorized use of any content is prohibited.

Disclaimers

  • Content Disclaimer: The information on this website is for general informational purposes only and is not intended as professional advice. Firebrand Floriculture is not liable for actions taken based on the information provided.

  • Floral Product Disclaimer: As flowers are a perishable and seasonal product, we reserve the right to substitute specific flower varieties or colors in the event that your original selection is unavailable. We will make every effort to match the overall look and feel of your order.